ABOUT US
Honouring Loved Ones with Personalised, Compassionate Farewells.
We believe that in your time of need, providing professional care and compassion is essential in helping families say goodbye in a way that is personal and meaningful.
‘Being a funeral director isn't just a profession; it's a way of life that requires a special kind of person. That's why we carefully select individuals who share our deep care for people to serve our families. They understand the importance of compassion and empathy, just as we do.’
Hayden & Kylie Cotton - Owners
Meet Our Dedicated Team of Funeral Directors
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Hayden Cotton
FUNERAL DIRECTOR | OWNER
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Ross Carey
FUNERAL DIRECTOR
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Nate Mitchell
FUNERAL DIRECTOR
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Brent Le Quesne
FUNERAL DIRECTOR
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Lola Cotton
FUNERAL THERAPY DOG
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Kylie Cotton
OFFICE MANAGER
Our History.
Since 1967, Robert J. Cotton Funeral Directors has been a cornerstone of the Palmerston North community. Our history is not just a chronicle of time but a narrative of deep connections, compassionate service and unwavering support.
For over five decades, we have walked alongside families in their moments of farewell, offering not just professional service but a compassionate hand that understands the depth of every emotion and the uniqueness of every life. Our legacy is enriched by the countless lives we’ve had the privilege to honour, and the families we’ve supported in their journeys of remembrance and healing.
Our advice to any family choosing a Funeral Director: ensure they are certified and a member of the Funeral Directors Association of New Zealand for peace of mind when it matters most.
Why FDANZ Membership Matters
In recent times, some of the negative headlines about funeral services have involved businesses that aren’t members of the Funeral Directors Association of New Zealand (FDANZ). This often comes as a surprise, because many people don’t realise that our industry isn’t actually regulated in New Zealand.
That’s right—anyone can call themselves a funeral director and begin operating, with no formal training or oversight required.
So, how can you tell who’s held to account?
FDANZ members, like us, choose to meet professional standards and undergo regular inspections to ensure they are met. It’s a voluntary commitment to transparency, training, ethics, and care.
When you choose a funeral director who is an FDANZ member, you’re choosing peace of mind—knowing that the person guiding you is qualified, experienced, and committed to doing what’s right.
