At Robert J Cotton Funeral Directors, we are committed to protecting and respecting your privacy. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our website https://www.robertjcotton.co.nz/ (the “Site”). Please read this policy carefully to understand our practices regarding your personal data and how we will treat it. If you do not agree with the terms in this policy, please do not access or use the Site.

Information We Collect

We may collect and process the following data about you:

• Personal Information: Including names, addresses, telephone numbers, email addresses, and other information that you voluntarily provide when you fill out a form on the Site, or when you contact us via email or other means.

• Usage Data: Information about your visit, including the full Uniform Resource Locators (URL), clickstream to, through and from our site (including date and time), products viewed or searched for, page response times, download errors, length of visits to certain pages, page interaction information, and methods used to browse away from the page.

Use of Your Information

We use the information we collect in various ways, including to:

• Provide, operate, and maintain our Site

• Improve, personalize, and expand our Site

• Understand and analyze how you use our Site

• Develop new products, services, features, and functionality

• Communicate with you, either directly or through one of our partners, including for customer service, to provide you with updates and other information relating to the Site, and for marketing and promotional purposes

• Send you emails

• Find and prevent fraud

Disclosure of Your Information

We do not sell, trade, rent, or otherwise transfer your personal information to outside parties. However, we may disclose your personal information to trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential.

As part of our post-funeral grief care, we may disclose your personal information, including name, age, contact information, relationship, and the circumstances of the loved ones passing to the Grief Centre, which is a registered charity in New Zealand. Grief Centre offer bereavement support and counselling services to those experiencing loss of a loved one. If you do not wish for us to provide this information to the Grief Centre, please let us know, however this may prevent or limit the post-funeral grief care which the Grief Centre can offer.

Cookies and Web Beacons

We may use cookies, web beacons, tracking pixels, and other tracking technologies on the Site to help customize the Site and improve your experience. You are encouraged to review our Cookie Policy for more information.

Third-Party Websites

The Site may contain links to third-party websites and applications of interest, including external services, that are not affiliated with us. Once you have used these links to leave the Site, any information you provide to these third parties is not covered by this Privacy Policy, and we cannot guarantee the safety and privacy of your information.

Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. You are advised to review this Privacy Policy periodically for any changes.

Contact Us

If you have any questions or suggestions about our Privacy Policy, do not hesitate to contact us here.